Creating your AI Phone Agent

By the end of this guide, you'll have an AI Phone Agent ready to receive or make phone calls to your users.

1. Set up the Twilio Integration with Insighto.ai
   
   
2. Head over to the AI Agents -> Assistant, and click on "Add an Assistant"
   
   
3. Select Phone as the Assistant Type
4. Provide a name and description for your Assistant
   
   
5. Phone Assistants use GPT-3.5 as the LLM model since it is optimized for low latency.
   
   
6. The Prompt is the most important piece that drives the conversation in near real-time. It acts as the source of information for the Agent as well as follows the instructions given to drive the call
   
   
   You can use some of the pre-defined Prompt Templates to design your Prompt that fulfills your objective.
   
   
7. Next, select the speech recognition language and the voice to be used for Agent. You can also preview the premium voices by clicking the Preview button.
   
   
8. Click on Submit to create your Assistant.
   
   
9. Head over to the Widgets screen and click Add a Widget
10. Provide a Name and description to your Widget and select the Assistant you created in the previous steps.
    
    
11. When you select a Phone Assistant, the Widget Type shown would be just Phone.
    
    
12. Select the Twilio account that you want to use and one of the phone numbers.
    
    
13. Once you click on Submit, Insighto.ai will configure Twilio to start receiving calls from the selected phone number.
    
    
14. Go and call the number to test it out!