Creating a WhatsApp bot involves three key stages:
Setting up the WhatsApp integration: To set up a WhatsApp bot, you must first complete the WhatsApp app set up on Facebook. This includes creating your Meta (Facebook) account and app. Click here for Guide
Setting up the WhatsApp widget: Finally, you'll integrate the WhatsApp widget into your website or application to enable seamless interaction with users.
1. Setting up the WhatsApp integration
To begin with, you need to integrate your WhatsApp account with your Insighto.ai chatbot.
Go to the Insighto.ai dashboard. Navigate to Settings > Channels.
Under WhatsApp, click on Set up.
You will be asked to enter a couple of details such as the Phone Number ID, WhatsApp Access Token, Facebook Secret Code, etc. To generate these details, you need to create and configure your Meta (Facebook) Business Account and App.
Refer to this tutorial for detailed guidance on this step.
2. Setting up the WhatsApp widget
Finally, it's time to integrate the WhatsApp widget into your website or application to enable seamless interaction with users.
a. Navigate to AI Agents. Click on Add a Widget under the Widgets tab.
b. Choose the assistant you want to connect the widget to and give a name and description to your widget. Select the widget type as WhatsApp.
c. Enter your WhatsApp phone number and other account details gathered from Step 1 and hit “Submit.”
d. Once you have added a widget, you will see the AI agent details as shown below.
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