Managing phone calls and emails for reservations can be exhausting. Insighto.ai lets you build a smart chatbot to automate your reservation system, freeing up your time and providing a seamless experience for your customers.
This step-by-step guide will show you how to create your own restaurant reservation chatbot in minutes, with no coding required!
Step 1: Preparing Your Knowledge Base
Every AI chatbot agent is powered by your knowledge base to serve a user's query. It can contain multiple Data Sources to feed information to the chatbot and answer customer queries.
Here are some of the most common data sources you can use to power your AI agent for restaurant reservations.
- Reservation Policy: Minimum party size, cancellation policy, deposit requirements, etc.
- Menu: List your dishes, drinks, and any special dietary options.
- Frequently Asked Questions (FAQs): Address common questions like "What are your opening hours?" or "Do you offer outdoor seating?".
- Restaurant Information: Include your address, phone number, and ambiance description.
Follow our comprehensive tutorial to build a knowledge base for your chatbot. [Link]
Additionally, you may need to update your knowledge base regularly, especially for dynamic content like menus and policies. This guide [Link] outlines the steps to add or delete your data sources and keep your knowledge base up-to-date.
Step 2: Setting Up Your Assistant
An Assistant is the main controller of your AI Agent. It is responsible for understanding the users' requests and fulfilling them based on the available resources at its disposal.
Insighto.ai lets you configure your Assistant to match your specific business requirements. The first step to configuring is defining the prompts that the AI agent will use to guide the conversation flow.
Here is an example of a prompt template you can use to get started.
Follow our comprehensive tutorial to set up an Assistant for your chatbot. [Link]
Note: From the Assistants tab, you can check the “Allow Human Handover” option. This will display a “Chat with Human” button to the customers that they can access to directly speak to a live human agent.
Step 3: Adding the Widget
A Widget serves as the interface for your AI chatbot, facilitating interactions between your customers and your restaurant. Once your Assistant is configured, seamlessly integrate a widget into your platform using the simple steps outlined in this guide [Link].
Insighto.ai provides extensive customization options for your widget, allowing you to tailor it to your brand's identity. You can incorporate unique conversation avatars, personalized ice-breaker questions, action buttons, and more to ensure the widget reflects your brand's personality. Below, you'll find an example of a customized widget designed for Campbell Point House Restaurant.
Insighto.ai's user-friendly widget seamlessly blends with your existing website design. Integration is straightforward; just copy and paste the provided code onto your website.
Additionally, you can generate a QR code for direct access to the chatbot. This option is ideal for displaying on menus, printed materials, or your storefront window, enhancing customer engagement and accessibility.
Step 4: Creating Forms
Forms help you seamlessly gather customer information and streamline business operations. Insighto.ai offers two types of forms: Simple and Natural.
Let’s say you want to integrate a Simple form to simplify reservation requests. You can set up the form by following the steps mentioned in this guide. [Link]
Once implemented, your AI chatbot will offer reservation forms to customers, enabling them to conveniently reserve a table online. The form will also gather all necessary details such as party size, preferred dining time, and special requests, ensuring a personalized booking experience for each guest.
Please note: This guide provides a basic framework, but feel free to customize the prompts, knowledge base, and tone to perfectly match your restaurant's unique style.
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