GHL Missed Call Widget

The GHL Missed Call Widget improves customer communication by ensuring no missed calls go unanswered.

Whenever a user misses a call, this widget automatically triggers an AI-driven call back to the missed caller. This feature helps businesses constantly engage with their customers, ensuring that potential leads or urgent support requests are not lost due to missed calls.

When a call is missed, the widget detects the event and triggers an AI system to call the missed number.

Scenarios Where This Feature is Triggered:

• Busy - If your contact line is busy, our AI Phone agent can reach out after a set delay. 
• Canceled - If a call is canceled, our AI Phone agent can follow up to see if it can do anything. 
• Voicemail - If the call goes to voicemail, our AI Phone agent will call back and follow your instructions. 
• No-answer - If there's no answer, our AI Phone agent can try again later.

Setting Up the GHL Missed Call-Back Widget

Creating a GHL Widget is straightforward. If you're new to this, you must first set up a knowledge base and an Assistant (the brain of your chatbot) before creating a widget.

Follow this comprehensive guide for detailed steps on creating a knowledge base and Assistant for your chatbot. [Link]

Once that is complete, you can set up the GHL Missed Call-Back Widget by following these steps: 

        1. Go to AI Agents from the sidebar and select the Widgets tab. Click on Add a Widget button to create a widget.

     2. Enter the name and description of your widget. Choose the corresponding AI Assistant that will handle the call-backs. Choose the Widget Type as Missed Call Widget as shown in the image below.

       3. Enter the other details:

• GHL Configuration name: Input the name linked to your GHL configuration. This step connects the widget to your specific GHL setup. For more details, refer to our guide on setting up a GHL account [Link].
• GHL Call Status: Specify the call status that will activate the widget. For instance, set it to ‘Busy’ to trigger an AI call-back when a caller is busy.
• GHL Location ID: Input the location ID to which the widget will be applied.
• Twilio Account: Connect your Twilio account by entering the required account details. Twilio handles the call-back functionality.
• Twilio Phone Number: Provide the Twilio phone number that will be used for the AI call-backs.

Click on Submit.

Use Cases of Missed Call Widget

• Customer Support: For businesses where customer support is crucial, like tech support, missing a call can lead to unhappy customers or even lost business. The Missed Call Widget automatically triggers a call back to the customer, ensuring they receive a quick response and their concerns are addressed promptly.
• Sales Follow-ups: In sales, every missed call could be a lost opportunity. This widget ensures that when a call is missed, an automatic follow-up is made, keeping the conversation going and improving the chances of closing a deal or gathering important customer details.
• Appointment Scheduling: For businesses that rely on appointments, such as healthcare providers, this widget ensures that missed calls related to appointment requests or confirmations are quickly followed up on, reducing no-shows and keeping schedules running smoothly.