The SMS tool on our platform allows you to communicate with users via SMS in two powerful ways:
Triggering SMS Messages During Conversations with Chat or Voice Assistants
Creating an SMS Widget to Respond to Incoming Queries.
In this guide we cover how to use it as widget.
2. Using SMS tool as widget
Navigate to the AI Agents section from the sidebar. Click on the Widgets tab and select the Add a Widget button.
In the Add a Widget dialog box, enter the following details:
- Name: Enter a name for your widget.
- Assistant: Choose the assistant from the dropdown menu that you created in the previous steps.
- Description: Enter a suitable description for your widget.
- Widget Type: Select SMS.
- Twilio Tool Configuration: Select the tool configuration name you entered in Step 3.
- Phone Number: Choose your Twilio phone number from the dropdown list.
Click on Submit.
By following these steps, you can effectively integrate the SMS widget with Insighto.ai and enhance your communication strategy. Whether it's for customer support, lead generation, or streamlined communication, the SMS widget provides a powerful tool for engaging with your audience.
If you have any questions or need further assistance, feel free to reach out to our support team.
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